Privacy Policy for Eidea, Inc.

Effective Date: 09/05/2024

Last Updated: 09/05/2024

At eIDEA, Inc. (“we,” “us,” “our”), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect personal information related to your use of our managed IT services and website. By using our services and accessing our website, you agree to the terms outlined in this policy.

1. Information We Collect

1. 1. We collect various types of information to provide and improve our services and to enhance your user experience. Information collected includes:
   2. · Personal Information: This includes information such as your name, email address, phone number, billing details, and other identifiable information you provide when using our managed IT services or filling out forms on our website.
   3. · Business Information: As part of our managed services, we may collect information related to your business, including technical data, IT infrastructure details, and user activity to optimize and secure your IT environment.
   4. · Usage Data: We collect information regarding how you interact with our website and services, including IP addresses, browser types, pages viewed, and links clicked. This data helps us improve functionality and user experience.
   5. · Cookies and Tracking Technologies: We use cookies and similar technologies to track user behavior on our website, enabling us to analyze trends, track user engagement, and improve our offerings.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. 1. · Service Delivery: To provide managed IT services, support, and resources necessary to maintain your IT infrastructure, enhance security, and troubleshoot issues.
   2. · Communication: To communicate with you regarding your account, updates to our services, customer support, billing inquiries, and other service-related matters.
   3. · Security and Fraud Prevention: To monitor for and prevent security breaches, unauthorized access, fraud, and misuse of our services.
   4. · Personalization: To tailor our services and website experience based on your preferences and behaviors.
   5. · Legal Compliance: To comply with legal obligations and regulatory requirements, including data retention and disclosure in the event of lawful requests.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following scenarios:

• Service Providers: We may share information with trusted third-party service providers who assist in delivering our managed services, including cloud hosting, cybersecurity, and technical support. These providers are bound by confidentiality and data protection agreements.
• Legal Obligations: We may disclose information if required by law, court order, or other legal processes to protect our rights, users, and business operations.
•  Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring party, subject to the same privacy commitments.

4. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, and misuse. This includes encryption, firewalls, access controls, and regular security audits of our systems. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When the information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the following rights concerning your personal information:

1. 1. · Access: You can request access to the personal information we hold about you.
   2. · Correction: You may request corrections to inaccurate or incomplete information.
   3. · Deletion: You have the right to request the deletion of your personal information, subject to legal or contractual obligations.
   4. · Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. International Data Transfers

If you are accessing our website or services from outside the United States, your information may be transferred to, and processed in, countries with different data protection laws. By using our services, you consent to the transfer of your information as described in this policy.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Email: privacy@eideainc.com
• Phone: 703-831-0118
• Address: eIDEA, Inc., 4229 Lafayette Center Dr, Suite 1675, Room 4,Chantilly, Virginia, USA.